HUAQUAN Power: Safeguarding Power Security with Excellent After-sales Service

HUAQUAN Power after-sales service, focused on rapid response, global coverage, technical empowerment, provides whole-cycle services for its customers. 

Standardized Troubleshooting Process

 1. Fault response: Record problems in real time. Provide preliminary diagnosis and on-site arrival time within 1 hour. 

 2. Customized solution: Take for example the 50kW unit upgrade project of a chemical industry in city Yantai, the self-starting system was upgraded within 3 days, enabling an automatic self-starting procedure within seconds after mains power interruption.

Core Safeguarding Capabilities

 1. Spare parts supply: More than 5000 types of original spare parts are in stock regularly, and can be deployed on site within a few hours during emergencies.

 2. Remote maintenance: HUAQUAN Cloud enables a remote real-time monitoring of units’ operating status, and can remotely eliminate 90% of the minor faults. 

 3. Regular on-site checkups: Inspection plans are formulated according to the operating hours of the equipment (such as on-site maintenance every 200 operating hours) to rule out potential problems. 

 Field Cases Verification

 1. Data center in city Jinan: Provide 3-year whole-cycle maintenance of high-voltage units, with repair time < 2 hours and 0 business interruption records. 

 2. Southeast Asian Agriculture Project: Tropical environment modification + localized spare parts warehouse, increasing equipment attendance rate to 98%.